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Government of Newfoundland and Labrador - Office of the Chief Information Officer (OCIO)

Contact Person Dave Heffernan
Title Chief Information Officer
Contact Email
Address PO Box 8700
Main Floor, East Block, Confederation Bldg
City St. John's
Province NL
Postal Code A1B 4J6
Country Canada
Phone Number (709) 729-2617
Fax Number (709)-729-0764
Company Description
Our Vision The vision of the Office of the Chief Information Officer is of a professional information technology and information management capability aligned to enable the business of government and support the needs of the citizens of Newfoundland and Labrador.

Our Mission: Information technology is increasingly used to support and deliver critical government programs. The Chief Information Officer is responsible for streamlining and enhancing service delivery, reforming management and operational practices throughout government and bridging the role of government in public service delivery with the private sector.

The Chief Information Officer has completed a review of government’s information technology functions and found considerable opportunities for new approaches. Strategic improvements will be made to the IT functions that will result in a more efficient, better organized and accessible provincial government. By 2011, the Office of the Chief Information Officer will have improved the IT and IM functions to strengthen and modernize service delivery for provincial government entities.

Office Overview The Office of the Chief Information Officer (OCIO) was established in April 2005, bringing together eight diverse information technology (IT) operations into a central organization. The OCIO is responsible for IT support and service delivery to 16 line departments and a number of agencies, and is made up of five branches: Infrastructure Services; Application Management (Economic and Financial); Application Management (Social and Resource); Policy, Planning and Strategy; and Information Management.

The OCIO supports in excess of 100 different commercial software applications and over 500 custom-built applications that service the business of government. These applications reside on over 400 servers and are delivered to 6000 personal computers. Government also owns a significant network infrastructure as well as a comprehensive provincial Wide Area Network (WAN). This varied and complex environment requires security frameworks, preventative maintenance and disaster recovery plans, software license monitoring, and capacity planning.

All information technology staff across government were previously employees of individual Departments. Now they fall under the authority of the OCIO. There are approximately 200 employees, most of whom are located in the St. John’s area although the OCIO also has staff in Happy Valley-Goose Bay, Corner Brook, Stephenville, Grand Falls-Windsor, Gander, and Clarenville. The OCIO also manages contracted resources working on various systems development and infrastructure projects across government.

Responsibilities Include:

Expenditures and procurement of information technology goods and services;

Developing and operating computer systems and infrastructure for government departments, as well as agencies, boards and commissions that are directly supported by the administrative support services of Departments;

Information technology and information management coordination, planning, budgeting, policy development;

Managing information technology related agreements and contracts; and

Morking collaboratively with the private information technology sector to maximize opportunities while meeting the business needs of government.